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[av_toggle title=’Do I need a GP referral to use your services? ‘ tags=’Installation, Misc’]
No, families or schools can contact Jump Start Centre directly. It is always good practice to inform your GP and NHS of the services a child or adult is receiving. Wherever possible our OTs will work closely with other professionals involved in a person’s care.
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[av_toggle title=’Are your staff all DBS checked? ‘ tags=’Installation’]
Yes, all of our staff have DBS certificates, and they are all members of the HCPC.
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[av_toggle title=’Are the staff insured or registered? ‘ tags=’Pricing, Misc’]
All staff at Jump Start are insured and registered with the HCPC. Claire is a member of College of Occupational Therapists and the Sensory Integration Network.
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[av_toggle title=’Does a parent need to know an Occupational Therapist is seeing their child at school? ‘ tags=’Pricing’]
Yes, as a parent myself, I believe that collaborative approach between school and parents/caregiver is the most productive. I will provide consent forms for a school to send home, and will happily meet with parents to discuss their concerns.
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[av_toggle title=’Do you have a privacy policy? ‘ tags=’Installation, Misc’]
Yes, all Occupational Therapists adhere to a strict code of ethics and policies, including confidentiality. We conform to the Data Protection Act 1998 and will treat all records accordingly. Please ask Jump Start director for a copy of our confidentiality policy.
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[av_toggle title=’What are your fees? ‘ tags=’Pre Sales’]
It is always best to contact Jump Start to obtain a copy of our present fee structure. We charge differing amounts according to the type of assessment and report required, and whether the therapy is at our Centre or elsewhere.
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[av_toggle title=’Do you have a set of policies we can access? ‘ tags=’Installation, Pre Sales’]
Jump Start has a comprehensive set of policies and risk assessments on – Health and Safety, Child Protection, Confidentiality and others. Please ask Jump Start staff to obtain a copy.
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[av_toggle title=’Can I change plans or cancel at any time?’ tags=’Pre Sales, Pricing’]
We do understand that plans change but we have a strict cancellation policy at Jump Start. If you must cancel an appointment, please give at least 24 hours notice of cancellation, otherwise your session shall be charged at full rate. This is only waived in the case of an emergency or serious illness.
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[av_toggle title=’How do you invoice us? ‘ tags=’Pre Sales’]
At Jump Start we email you a monthly invoice, and you can either pay us by cheque or by direct transfer.
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[av_toggle title=’What training do your staff have? ‘ tags=”]
All our staff have Occupational therapy degrees, and are trained in Sensory Integration. Many of our practitioners are advanced SI therapists.
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[av_toggle title=’Can your reports be used in Court? ‘ tags=”]
Claire is able to provide reports for Educational Healthcare Plans and for tribunals.
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[av_toggle title=’How do I make a complaint? ‘ tags=”]
If you need to make a complaint, please raise your issue with your therapist first. If this cannot be satisfactorily resolved, please contact Claire on claire@jumpstartcentre.co.uk
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[av_heading heading=’If the FAQs did not answer your question’ tag=’h3′ style=” size=” subheading_active=” subheading_size=’15’ padding=’10’ color=” custom_font=”]
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[av_iconlist_item title=’Do I need a GP referral to use your services? ‘ link=” linktarget=” linkelement=” icon=’ue810′ font=’entypo-fontello’]
No families or schools can contact Jump Start directly. It is always good practice to inform your GP and NHS services about a child’s care. Wherever possible our OTs will work closely with other professionals involved in a child’s care.
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[av_iconlist_item title=’Are all your staff DBS checked ‘ link=” linktarget=” linkelement=” icon=’ue810′ font=’entypo-fontello’]
Yes all staff have up to date DBS certificates.
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[av_iconlist_item title=’Are all the staff registered and insured? ‘ link=” linktarget=” linkelement=” icon=’ue810′ font=’entypo-fontello’]
Yes all the staff have professional indemnity insurance. All staff are registered as Occupational Therapists through the Health and Care Professionals Council (HCPC). They are all members of the British College of Occupational Therapists, and many of our practitioners are part of the Sensory Integration Network and COT-SS IP the specialist section of Independent Practitioners.
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[av_iconlist_item title=’Do you have a privacy policy? ‘ link=” linktarget=” linkelement=” icon=’ue810′ font=’entypo-fontello’]
Occupational therapists adhere to strict codes of ethics, including confidentiality. All records and record keeping adhere to the Data Protection Act 1998. Except where the law requires disclosure (as in child protection cases), we obtain our families consent before we share details from their care records.
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[av_iconlist_item title=’Can you support adults too? ‘ link=” linktarget=” linkelement=” icon=’ue810′ font=’entypo-fontello’]
Yes, some of our therapists have extensive experience of working with adults. We welcome your interest in our adult services. We are also experienced in working with young adults.
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[av_iconlist_item title=’What are your fees? ‘ link=” linktarget=” linkelement=” icon=’ue810′ font=’entypo-fontello’]
Fees are set depending on the time required, this includes assessments, therapy, report writing, planning and travel costs. A quote will be given when you contact Jump Start to explain your needs. There are different levels of assessment, and these all have different prices. Clients will be invoiced monthly for ongoing care, half termly for schools or invoiced upon completion of assessment work. Payment is required within 30 days of invoice date.
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[av_iconlist_item title=’What is your cancellation policy? ‘ link=” linktarget=” linkelement=” icon=’ue810′ font=’entypo-fontello’]
If you must cancel an appointment, please give us at least 24 hours notice. If you are unable to give this notice, sessions will be charged at the full rate. Fees are waived at the therapist’s discretion, only in the case of an emergency, or illness.
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[av_iconlist_item title=’What are your policies? ‘ link=” linktarget=” linkelement=” icon=’ue810′ font=’entypo-fontello’]
Jump Start has a full comprehensive set of policies and procedures, and these are available for you to see at the Centre.
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[av_iconlist_item title=’What is your equal opportunities policy? ‘ link=” linktarget=” linkelement=” icon=’ue810′ font=’entypo-fontello’]
Jump Start Therapy has an equal opportunities policy covering clients and employees. We will make sure that whenever possible, therapy can be accessed by all in need.
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[av_iconlist_item title=’What is your complaints procedure? ‘ link=” linktarget=” linkelement=” icon=’ue810′ font=’entypo-fontello’]
Complaints should first be raised with the therapist. If this cannot be satisfactorily resolved, please contact Claire Pemrick, Jump Start director, on email – claire@jumpstartcentre.co.uk
All complaints will be acknowledged and taken seriously.
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[av_iconlist_item title=’What is the procedure for making an appointment? ‘ link=” linktarget=” linkelement=” icon=’ue810′ font=’entypo-fontello’]
Firstly we recommend you email or phone Jump Start, to explain your needs and the level of support needed. We will then book you in for an assessment or for therapy sessions.
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Contact us at info@jumpstartcentre.co.uk
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